Last updated: May 28, 2026

At Latinconsulting LLC, we strive to deliver high-quality software engineering and consulting services. Because our services consist of dedicated custom development, resource allocation, and digital labor, we hold specific guidelines regarding refunds to ensure transparent terms for our merchant partners (such as PayPal, Stripe, Paddle and Whop) and our clients.

1. Refund Eligibility Conditions

Refunds are only accepted under the following conditions:

• Scoping & Quotation Sprints: If you request a custom service, proposal, or quotation and decide to cancel the request prior to the commencement of any project work, scoping sprints, or developers assignment, you are eligible for a full refund of any deposit paid.
• Cancellations Before Commencement: If a subscription package or fixed-price proposal has been paid, but no consulting sessions, setup configs, coding tasks, or scoping labor have started, we will issue a full refund minus any payment gateway processing fees.

2. No Refunds Post-Commencement

Once Latinconsulting LLC or its dedicated engineering team has commenced any work, consultation, scoping research, database modeling, coding, or system integration on your project, the payments associated with that service or current subscription cycle are strictly 100% non-refundable.

By making a payment, you acknowledge and agree that you are purchasing dedicated professional software labor and custom intellectual property, which cannot be retrieved or restocked. Therefore, no refunds or pro-rata credits can be issued for active development cycles.

3. Subscription Retainers & Cancellations

Our ongoing consulting retainers (including the Starter Integration, Professional Web App, and Enterprise packages) are billed on a recurring basis in advance. You can cancel your subscription at any time to prevent future billing. Once canceled, your service will remain active until the end of your current paid billing cycle. Because work runs continuously, payments for active cycles are non-refundable.

To submit a cancellation, you must email [email protected] at least three (3) business days prior to your next renewal date, with the subject line "Subscription Cancellation Request".

4. Refund Processing Time

Approved refunds for uncommenced requests will be credited back to the original payment method (PayPal/Stripe/Paddle/Whop/Credit Card/Crypto) within seven (7) to fourteen (14) calendar days of written agreement of cancellation.

5. Dispute Resolution & Support

If you experience code errors, server deployment bugs, or feel that deliverables do not match the specifications in your signed Statement of Work, please immediately notify your dedicated project lead or email [email protected]. We work closely with our clients to resolve bugs, deploy corrections, or issue service hours credits to ensure complete technical satisfaction.