Last updated: May 26, 2026
At Latinconsulting LLC, we strive to deliver high-quality software engineering and consulting services. Because our services consist of dedicated digital labor, resource allocation, and custom software architecture, we hold specific guidelines regarding cancellations and refunds to ensure fair terms for all parties.
1. Subscription Cancellation Policy
Our consulting retainers (including the Starter Integration, Professional Web App, and Enterprise packages) are billed on a recurring monthly or yearly basis in advance. You have the right to cancel your subscription at any time.
How to cancel your subscription:
- Via Client Dashboard: Log in to your client account dashboard, navigate to the "Billing & Subscriptions" page, select your active retainer package, and click "Cancel Subscription". Follow the on-screen confirmation prompts.
- Via Email Request: If you do not have dashboard access, you can submit a cancellation request by emailing [email protected]. The email must include your company name and the subject line "Subscription Cancellation Request". Email cancellations must be submitted at least three (3) business days prior to your next scheduled renewal date to prevent auto-billing.
Active service period post-cancellation:
Once you submit a cancellation, your subscription will remain active, and you will continue to have access to your dedicated developer hours and support channels until the end of your current paid billing cycle. No further recurring charges will be processed. We do not provide pro-rata refunds or credits for unused days or remaining development hours within the cancelled billing cycle.
2. Subscription Refunds
Monthly and yearly retainer package payments are non-refundable once the billing cycle has commenced. It is the client's responsibility to manage active subscriptions and submit timely cancellations prior to renewal dates.
3. Fixed-Price Project Milestones
For custom engineering projects governed by a signed Statement of Work (SOW) rather than a monthly retainer, payments are structured around specific deliverables. Refund terms for milestones are as follows:
- Scoping & Discovery Deposit: The initial deposit is non-refundable once architectural research, database modeling, or wireframing sprints have commenced.
- Completed Milestones: Once a milestone (e.g., Alpha version, Beta release, final deployment) has been delivered to your staging server and approved, the associated payment is non-refundable.
- Uninitiated Milestones: If the development contract is terminated by either party, any advance payments made for milestones that have not yet started will be refunded in full, minus any bank transfer fees or merchant processing charges.
4. Refund Processing Time
Approved refunds for uninitiated milestones or custom agreements will be credited back to the original payment method (Stripe/Credit Card) or sent via corporate wire transfer. Refunds are processed within fourteen (14) calendar days of written agreement of contract termination.
5. Dispute Resolution
If you believe that the code deliverables or automation flows do not meet the technical specifications detailed in your signed SOW, please immediately notify your dedicated project lead or email [email protected]. We work closely with our clients to resolve code bugs, adjust functionality, or issue development credits within 14 days of deliverables staging.